Before anyone speaks in any room, the nervous system runs a scan. Is it safe here? Do I belong? Most organisations never measure this. They measure talent, product, strategy. And the room still goes cold.

It was 2016. A glass-walled conference room, all clean lines and whiteboards and the faint smell of filtered air and corporate ambition. Perth spread out below through the window; the Swan River, the city, all of it arranged at a distance that felt, as it always does in these buildings, like a form of authority. Five of us around the table. And on the screen at the end of the room, live-streamed from Harvard Business School, Rosabeth Moss Kanter, one of the genuinely great mi